Case Study: Royal Canin achieves 95% abnormality close rate with Weever

Royal Canin clears 300+ issue backlog with Weever and hits a 95% close rate

Royal Canin's Lebanon, TN factory faced a significant challenge with its Abnormality Reporting Program, which relied on legacy systems and paper forms. This cumbersome process resulted in a backlog of over 300 unresolved issues, making it difficult for technicians to track progress or assign ownership. The company partnered with Weever to address these inefficiencies.

Weever replaced the paper-based process with its digital platform, featuring customizable templates, Okta SSO integration, and Power BI connectivity. This solution led to the logging of over 100 abnormalities by more than 60 users within the first 90 days. The program achieved a 95% close rate, and the facility became North America's top-ranked plant for abnormality handling, eventually processing over 6,000 monthly submissions.

Royal Canin