Case Study: Baltic Centre for Contemporary Art centralises customer data with WeDoCRM and Salesforce integration

Baltic Centre for Contemporary Art centralises data across 4 platforms with WeDoCRM

The Baltic Centre for Contemporary Art faced a challenge with its customer data being fragmented across multiple platforms like Shopify, Mailchimp, and Eventbrite, making communication and data management difficult. To address this, they partnered with the vendor WeDoCRM to establish a single source of truth within their Salesforce CRM platform.

WeDoCRM implemented a solution involving meticulous planning, strategic API integrations, and the creation of custom Salesforce objects. They connected various platforms to Salesforce, migrated historical data, and optimized communication workflows. As a result, Baltic now has a fully centralized and efficient data system, enabling seamless customer management and real-time insights. WeDoCRM successfully transformed the client's operations, setting the stage for future growth.

Baltic Centre for Contemporary Art