Case Study: Andrews University Streamlines Website Feedback with Webvizio

Andrews University cuts support request resolution time by 65% with Webvizio

Andrews University faced significant challenges in managing feedback for its website due to the lack of a unified system. Without a centralized platform, obtaining clear and actionable feedback from its 200-400 departmental editors was difficult, leading to inefficiencies in identifying and resolving web page issues. This digital chaos hindered the web team's ability to effectively address user concerns.

The university implemented Webvizio as its website feedback tool. The solution provided visual annotations and attached tasks directly to specific web elements, eliminating guesswork and misinterpretation. As a result, Andrews University achieved a 65% reduction in support request resolution time and an 80% decrease in feedback misinterpretations. Webvizio revolutionized their process, dramatically improving departmental engagement and overall efficiency.

Andrews University