Case Study: Tennessee Treatment Facility triples paid media close rate with Webserv’s Dazos CRM optimization

Tennessee Treatment Facility triples paid media close rate to 64% with Webserv

The Tennessee Treatment Facility was facing significant challenges with its admissions process despite using the Dazos CRM platform. Their systems were disconnected, leading to a 15% missed call rate, inconsistent data, and a low 17% close rate for paid media leads, which hindered their ability to convert inquiries into patients effectively.

Webserv implemented a full optimization of the Dazos CRM, integrating it with CallTrackingMetrics and Kipu EMR. This solution included rebuilding modules, creating custom reports, and deploying 44 automations. As a result, Webserv helped the facility triple its paid media close rate to 64% and drastically reduce its missed call rate to just 1% within two months.