Case Study: Sedona Technologies achieves ~40% fewer help desk calls and blocks 270 threats daily with Webroot

Sedona Technologies reduced help desk calls by ~40% after adding Webroot DNS Protection

Sedona Technologies, an MSP founded in 1986 managing over 4,715 endpoints, was seeing clients’ users visit malicious sites and click dangerous links, driving frequent infections, high remediation costs, and elevated help desk volume. To add network-level protection and reduce remediation work, Sedona adopted Webroot solutions—Webroot Business Endpoint Protection, Webroot DNS Protection, and Webroot Security Awareness Training.

Webroot delivered layered, cloud-delivered DNS and endpoint defenses plus user training that stopped threats before they reached endpoints. As a result, Webroot blocked an average of 270 internet threats daily across Sedona’s clients, stopped 51 spear-phishing attempts monthly over a quarter, and helped reduce help desk calls by roughly 40%, improving Sedona Technologies’ time-to-value and profit margins.

Sedona Technologies

Jason Ballard

IT Solutions Manager