Case Study: NETCONFIG achieves 99% drop in client machine rebuilds with Webroot Security Awareness Training

Network Configurations - Customer Case Study

NETCONFIG, a South African managed services and IT support firm founded in 1999 that manages 3,570 endpoints, was spending significant time on restores and remediation after clients fell for phishing attacks. To reduce break/fix workload and prevent downtime, NETCONFIG evaluated and adopted Webroot solutions, notably Webroot Security Awareness Training (alongside Webroot Business Endpoint).

By rolling out Webroot Security Awareness Training with automated delivery and reporting, NETCONFIG educated users, targeted support to the most vulnerable clients, and added a new revenue stream. The Webroot deployment drove a 99% drop in malware-related restores, reduced tickets, freed staff to focus on business-critical tasks, and helped NETCONFIG better differentiate its MSP offering.

NETCONFIG

Martin Venter

Senior Engineer