Case Study: Netstar IT Support achieves 45% fewer virus-related service tickets and 29% less downtime with Webroot Business Endpoint Protection

London-based MSP cuts infections by 45%

Netstar IT Support, a London-based MSP founded in 2002 that manages roughly 3,500–4,000 endpoints across Financial Services, Property, and Professional Services clients, was facing rising malware infections that their previous antivirus solution wasn’t catching. Those infections slowed client systems, increased remediation work for Netstar’s technicians, and eroded time for strategic IT consulting—so Netstar evaluated cloud-first, remotely deployable options and selected Webroot Business Endpoint Protection.

Netstar deployed Webroot’s no‑conflict, cloud-managed solution through their ConnectWise RMM, using the Webroot console, Unity API for automated billing, and Universal Reporter for custom reporting. Webroot reduced admin and remediation time substantially, delivering a 45% drop in service tickets related to viruses and slow machines and a 29% reduction in virus-related downtime; clients and engineers are happier, and Netstar has been able to refocus on strategic consulting and digital transformation.

Netstar

Mit Patel

Managing Director