Case Study: IT Management Solutions saves 40 help‑desk hours/week and strengthens threat detection with Webroot

IT Management Solutions - Customer Case Study

IT Management Solutions, a New England MSP founded in 2008 that manages about 2,000 endpoints for 85+ clients, faced gaps in visibility and SOC monitoring after using Sentinel One. CEO Pedro Nunez sought a more proactive, integrated approach and deployed Webroot Business Endpoint Protection alongside Blackpoint Cyber’s managed detection and response to strengthen endpoint protection and threat visibility.

Integrating Webroot with Blackpoint Cyber gave IT Management Solutions faster threat context, automated remediation, and a new layer of visibility; the change eliminated 40 help‑desk hours per week, increased client retention by 5 percentage points to 96%, reduced costs by replacing Sentinel One, and helped repel a month‑long APT attack without client compromise. Webroot’s alerts feeding the Blackpoint SOC were central to these measurable gains and the improved peace of mind for Nunez and his team.