Case Study: Linden Row Inn achieves automated bookings, eliminates overbooking and streamlines payments with WebRezPro

Linden Row Inn - Customer Case Study

Linden Row Inn is a 70‑room historic boutique hotel in downtown Richmond, VA, housed in seven mid‑19th‑century row houses and listed on the National Register of Historic Places. The property faced an outdated, server‑based PMS more than a decade old that lacked group block functionality, OTA/GDS/channel integrations, credit‑card processing, a modern UI and remote access—forcing manual reservation entry, causing overbookings and creating reconciliation and data‑security risks.

WebRezPro’s cloud PMS was implemented in about a month with minimal training, delivering secure remote access, direct OTA and payment‑gateway integrations, group folios and an intuitive interface. The system eliminated “phantom” reservations and overbooking, simplified credit‑card reconciliation, enabled hourly and group event management, drove roughly 25% of bookings direct (commission‑free) and saved the hotel thousands in annual fees, while providing responsive support and scalable functionality for future growth.

Linden Row Inn

Vishal Savani

Managing Partner