Case Study: The Montecito Inn achieves streamlined operations and increased revenue with WebRezPro

Landmark hotel streamlines business with webrezpro™ cloud- based property management system

The Montecito Inn, a 61-room boutique hotel in Santa Barbara with roughly 80% annual occupancy, needed a more modern property management system to free staff for guest service and drive revenue growth. Their legacy, server-based PMS was outdated, poorly supported, and not Mac-friendly, so management sought an intuitive, affordable cloud solution with anywhere access and strong vendor support.

They implemented WebRezPro Cloud PMS, which went live quickly after a short data transfer and remote training. The system’s integrated online booking, payment processing, GDS and other interfaces — plus responsive support and property-specific customizations — improved operational efficiency, enabled remote troubleshooting, expanded package-selling capabilities, and delivered meaningful cost savings compared with their prior server system.

The Montecito Inn

Jim Copus

Operations Manager