Case Study: Boutique Hotel Group (Mediterranean Inn & Belltown Inn) modernizes and streamlines operations with WebRezPro

Boutique Hotel Group Modernizes And Streamlines Operations With Webrezpro Pms

Mediterranean Inn and Belltown Inn are a two‑property boutique hotel group in downtown Seattle (345 rooms total) known for warm, local service and high guest satisfaction. They struggled with a legacy, server‑based PMS that blocked integrations, made remote access and PCI compliance difficult, and constrained automation — so leadership conducted a thorough selection process to find a modern, web‑based replacement.

They implemented the WebRezPro cloud PMS, completing onboarding amid renovations and the pandemic. WebRezPro delivered remote, cross‑device access, secure cloud hosting (PCI, 2FA, SSL), direct integrations with OTA/OBE/CRM/guest messaging partners, centralized reporting and shared guest profiles, and faster staff training. The switch streamlined operations, automated manual tasks, improved reporting and security, and earned strong ongoing support, prompting the team to recommend WebRezPro.

Boutique Hotel Group