Case Study: Dolomiti Energia cuts time-to-market by 50% and maintenance costs by 80% with WebRatio

Dolomiti Energia - Customer Case Study

Dolomiti Energia, a multi-utility serving over 70 municipalities in Trento province, needed to rapidly modernize its customer-facing services after a corporate reorganization. The board set a tight three-month deadline to publish core customer services online, but the existing internal systems were judged too inflexible to meet the requirement.

After selecting WebRatio, Dolomiti Energia launched a new website and CMS in about two months, integrated with SAP and internal systems to provide online billing, e‑mail and SMS bill notifications, meter self-reading, energy usage monitoring and historical data, online subscriptions and a water-analysis map. The platform reached 60,000 customers (about 21,570 monthly visitors), reduced time-to-market by roughly 50% and cut maintenance costs by 80%.

Dolomiti Energia