Case Study: Office of the Public Advocate improves website usability with Webplace

Office of the Public Advocate improves website search and navigation with Webplace

The Office of the Public Advocate (OPA) faced challenges with its website, which had an unintuitive architecture and a dysfunctional search feature that made it difficult for users to locate crucial information and documents. Webplace was engaged to redevelop the site with a focus on drastically improving the user experience.

Webplace implemented an improved site architecture and installed the DOCman document repository for Joomla to make resources more accessible. They also integrated the Swiftype enterprise search engine to enhance search functionality. The result was a new, fully responsive website that is easy to navigate and search, significantly reducing the time users need to find information and providing a seamless experience across all devices.

Office of the Public Advocate