Case Study: Galloway & Co. achieves an award-winning culture and reduces turnover with WebMD Health Services (TINYpulse)

How Galloway & Co. Built an Award-Winning Culture with TINYpulse

Galloway & Co., an employee‑owned architecture and engineering firm with over 300 employees across 10 U.S. locations, faced a rapid headcount increase (nearly 50% in 2021), industry skills gaps, and growing stress and burnout. Leadership needed a safe, consistent way to collect honest employee feedback and keep culture aligned with company values, so Galloway turned to TINYpulse by WebMD Health Services for an engagement platform.

TINYpulse by WebMD Health Services delivered bi‑weekly pulse surveys, quarterly engagement surveys, anonymous two‑way messaging, recognition tools and advanced reporting to surface issues and guide actions. As a result, onboarding satisfaction rose 10% within months, survey participation climbed from about 50% to over 70% (with some locations at 100%), and companywide turnover dropped from the low‑20% range to the low teens—outcomes that strengthened Galloway’s culture, communication and bottom line with support from WebMD Health Services.

Galloway & Co.

Stacey Bledsoe

Director, People & Employee Experience