Case Study: Urban Escape streamlines operations and restores gift card delivery with Webillism's Shopify migration

Urban Escape unifies 4,000 customer records with Webillism

Urban Escape, a beauty and wellness business, faced significant challenges with its outdated WooCommerce platform. The site was difficult to manage and suffered from broken core functionality, including unreliable gift card deliveries that eroded customer trust. Their operations were also fragmented across multiple systems. Webillism was engaged to resolve these critical issues.

Webillism migrated Urban Escape from WooCommerce to Shopify, implementing a heavily customized Dawn theme. The solution included consolidating and importing 4,000 customer records, rebuilding the gift card system to integrate with an existing external POS, and ensuring reliable email communications. As a result, Urban Escape now operates on a single, stable platform where gift cards work reliably and the client can manage the store with full confidence, providing a solid foundation for future growth.

Urban Escape