Case Study: Rider Shack eliminates inventory errors and saves $1,400/month with Webgility

Rider Shack eliminates inventory errors between their online and brick & mortar stores

Rider Shack is a Venice Beach surf and skate shop that grew from a 500 sq. ft. garage to a 5,000 sq. ft. storefront and an online Magento store. With QuickBooks POS for retail, they struggled to manually manage and sync inventory across channels and coordinate multiple shipping providers, which caused out-of-stock errors, order cancellations and large time drains.

By implementing Webgility to connect Magento and QuickBooks POS and consolidate shipping integrations (including FedEx), Rider Shack automated inventory sync, compared rates and processed multi-package orders from one app. The result: eliminated inventory errors and cancellations, saved about $1,400/month, cut 10–15 man-hours per week, and reduced shipping processing time by 25%, improving delivery speed and customer service.

Rider Shack

Jeff Glass

Owner