Case Study: John Holland achieves streamlined O&M and defect management for a 5‑Star Green Star George Street Grade A workplace with WebFM

John Holland - Customer Case Study

John Holland is delivering a $40,000,000, 7,200 sqm NLA, 15‑level Grade A office and retail project at 275 George Street, Sydney (Green Star ★★★★★). The team faced the challenge of managing complex operations and maintenance documentation and tracking defects across a large, multi‑level building to ensure an efficient handover and ongoing facilities management. WebFM was engaged, supplying OmTrak O&M Manuals Software and the OmTrak Siteworks Software and App to meet these needs.

WebFM implemented OmTrak O&M Manuals to centralize all asset documentation and OmTrak Siteworks to capture and manage defects and DLP workflows during construction. The combined solution consolidated records across the entire 7,200 sqm project, streamlined defect resolution and handover processes, improved information accuracy for ongoing FM, and reduced administrative effort for John Holland as the project moved toward its late‑2020 completion.

John Holland