Case Study: Anglicare achieves centralised compliance and streamlined maintenance with WebFM

Anglicare - Customer Case Study

Anglicare, one of Australia’s leading aged care providers with 23 retirement and residential facilities across greater Sydney, was struggling with multiple unlinked data systems after acquisitions. The decentralised maintenance planning and inconsistent handover documentation—12 of 23 sites had missing or incorrect records—put the organisation at risk of non-compliance with the Federal Aged Care Act. Anglicare engaged WebFM, using its consulting services and the OmTrak platform, to centralise and standardise its asset and documentation management.

WebFM combined a strategic consulting review with OmTrak to digitise all manuals and communications, identify and correct information gaps across the 12 affected facilities, and implement portfolio-wide maintenance plans while training facility managers. The result is a single, secure, centrally accessible system that improved documentation accuracy and compliance, delivered strategic maintenance budgeting, reduced unnecessary maintenance spend, and gave Anglicare clearer risk management and operational efficiency under WebFM’s solution.

Anglicare