Case Study: Zores Towing achieves 20-minute response compliance and avoids fines with WEBFLEET (TomTom Telematics)

Zores Towing - Customer Case Study

Zores Towing, an 87‑year‑old Indianapolis company operating 44 tow trucks across the metro area and beyond, faced a major challenge after winning a City of Indianapolis Police Department contract that required arrival on scene within 20 minutes or risk fines. To manage the surge in call volume and produce verifiable on‑time response records, Zores implemented Webfleet’s WEBFLEET telematics solution (TomTom Telematics).

Webfleet integrated WEBFLEET with Zores’ dispatch system to send job details and directions directly to drivers, improving routing, reducing disputed late arrivals (the police had been reporting misses three to four times a week), and avoiding fines. The system also pinpoints locations between exits, aided police responses to driver robberies, exposed internal vehicle misuse, simplified hiring and reporting, and delivered clear efficiency gains and a strong ROI for Zores.

Zores Towing

David Schroeder

Manager