Case Study: Veteran's Security achieves 25% faster response times and $13K annual insurance savings with Webfleet

Tomtom Use Cuts Response Time By 25%; Helps Slash Insurance Rates

Veteran's Security, a Phoenix-based commercial security firm with 500 officers answering more than 4,000 calls per month, had outgrown its basic fleet management and relied on cell phones for dispatch and manual check-ins. To meet its “guaranteed services” pledge for fast, verifiable responses, Veteran's Security adopted Webfleet’s fleet management system for real-time communication, tracking, and check‑in verification.

Webfleet implemented a complete fleet-management solution—dispatch, navigation, tracking, tracing, and reporting—so dispatchers can send instructions directly, verify arrivals/departures, and monitor routes and speeds. As a result, Veteran's Security cut average response time by 25% (from 40 to 30 minutes), saved more than $13,000 per year on automobile insurance, eliminated cell-phone dispatching, achieved 100% service verification, and improved overall efficiency, safety, and customer satisfaction.

Veteran's Security

John Brandon

Owner and Cofounder