Case Study: Tiger Plumbing, Heating, Air Conditioning and Electrical Services achieves faster dispatching and 2–3 extra jobs per tech per day with Webfleet

Tiger Services Air Conditioning - Customer Case Study

Tiger Plumbing, Heating, Air Conditioning and Electrical Services, a residential service provider covering a 160‑square‑mile area, struggled with poor visibility into its field workforce, inefficient dispatching, and unreliable job communications. To solve this, the company turned to Webfleet telematics integrated with ServiceTitan to replace guesswork and calls/texts with real‑time vehicle tracking and in‑vehicle job terminals.

Webfleet’s integrated solution provided live maps, turn‑by‑turn routing, in‑vehicle job dispatch, an auto‑arrival trigger (within 100 yards) and OptiDrive 360 driver scoring, enabling dispatchers to send the nearest tech within a 10‑mile radius and reroute around incidents. The results: fleet expansion from 12 to 28 vehicles, technicians completing an estimated 2–3 additional jobs per day, fewer arrival errors, faster parts delivery, safer driving behavior, improved adherence to two‑hour service windows and measurable revenue growth thanks to the efficiencies driven by Webfleet.

Tiger Plumbing, Heating, Air Conditioning and Electrical Services

Todd Kiefer

General Manager