Case Study: Priority Patient Transport achieves 300% increase in dispatch efficiency with Webfleet

Priority Patient Transport - Customer Case Study

Priority Patient Transport, headquartered in Harrisonburg, VA, operates 20 vehicles and handles more than 15,000 patient trips per year. Because the company mixes scheduled and emergency transports, dispatching was complex and relied heavily on phone contact and extra staff; leadership needed real-time vehicle visibility and a dispatch system that could handle repeat bookings and live changes. To solve this, Priority Patient Transport implemented an integrated dispatch and telematics approach using MedaPoint’s AdvanceDispatch together with Webfleet.

MedaPoint’s integration of AdvanceDispatch with Webfleet let dispatchers see live vehicle locations, send orders directly to drivers, and provide accurate ETAs, eliminating most driver phone calls. As a result, dispatch efficiency increased by 300%—the same staff now handles more than 15,000 calls per year versus about 5,000 previously—reducing costs, improving driver accountability, and enabling critical, life‑saving interventions (for example, diverting a septic-shock patient to the nearest hospital). Webfleet’s telematics were central to these measurable improvements.

Priority Patient Transport

Steve Higgins

Executive Vice President