Case Study: Priority Patient Transport improves ETAs and dispatch efficiency with Webfleet

Priority Patient Transport boosts ETAs and handles 3x more calls with Webfleet

Priority Patient Transport, a patient transport service provider based in Virginia, faced challenges with complex dispatch logistics and a lack of real-time visibility into its fleet of 20 vehicles. Their existing system, which relied heavily on phone communication, was inefficient and could not accommodate both scheduled and emergency transports. The company turned to vendor Webfleet, integrating it with the MedaPoint AdvanceDispatch solution to create a seamless dispatch and telematics system.

The Webfleet solution provided real-time vehicle tracking and integrated directly with the dispatch software. This eliminated the need for constant phone calls to drivers, allowing the same dispatch staff to handle a tripled volume of calls—from 5,000 to over 15,000 per year. The company gained accurate ETAs, improved customer communication, and enhanced driver accountability. In one instance, the real-time visibility was critical for diverting an ambulance to the nearest hospital to save a patient's life.

Priority Patient Transport