Case Study: S&R Towing improves dispatch and fleet visibility with Webfleet

Kingsway Towing Group sets up Webfleet in 15 minutes for faster dispatch

Kingsway Towing Group, a large towing and recovery operation in Southern California, faced challenges in efficiently managing its 45-truck fleet across a large rural area. They depended on dispatch and fleet management technology to communicate with drivers and provide accurate ETAs to customers but struggled to find a reliable dispatch software vendor that integrated well with their existing Webfleet tracking system.

The solution was an integration between their new dispatch software, TowBook, and Webfleet. This integration, which was quick to set up, provided real-time vehicle location and precise ETAs directly to dispatchers, eliminating the need for disruptive calls to drivers. Webfleet's reliable service and proactive alerts also allowed the company to monitor and immediately correct unsafe driving behaviors, as evidenced when a Webfleet alert about speeding was verified with camera footage.

Kingsway Towing Group