Case Study: ISG Technology achieves improved service delivery and 12 hours' admin savings per month with Webfleet by TomTom

ISG Technology - Customer Case Study

ISG Technology, a long‑standing UK networking and IT specialist operating five UK service centres and a European support centre in Bulgaria, faced the challenge of servicing at least 300 calls per week while managing a large engineer fleet and improving competitiveness. After an initial telematics trial fell short and needing integration with their Tesseract service desk, ISG Technology adopted Webfleet’s telematics solution (TomTom Telematics / WEBFLEET) to boost efficiency and reduce time and costs.

Webfleet installed LINK tracking units, PRO navigation devices, ecoPLUS fuel monitors, LIVE traffic services, OptiDrive and Active Driver Feedback across 59 engineer vans, enabling faster dispatch, real‑time driver coaching and better customer communication when delays occur. The solution helped ISG Technology cut administration time—saving the finance team 12 hours per month through instant WEBFLEET reports—improved mileage and working‑hours logging, and delivered measurable fuel, time and expected insurance/servicing cost savings through better driver behaviour and fleet monitoring.

ISG Technology

Graham Reardon

Head of Business Systems