Case Study: Global Waste Services boosts dispatch efficiency and driver productivity with Webfleet

Global Waste Services boosts dispatch and adds 2 service calls a day with Webfleet

Global Waste Services, a waste removal and recycling company, faced significant operational challenges due to its reliance on paper-based dispatching and two-way radios. This outdated system became overwhelming as the business grew, handling up to 200 calls daily, leading to stress, errors, and hindered customer service. To address this, they turned to the vendor Webfleet for a telematics solution to improve dispatch efficiency.

By implementing Webfleet, which included real-time vehicle tracking and PRO Driver Terminals, the company revolutionized its operations. The solution provided accurate, electronic dispatch, optimal routing, and access to historical job data. This resulted in a substantial productivity boost; dispatchers found their work much easier, and drivers were able to complete an average of two more service calls per day. Webfleet also provided valuable data for business analysis and improved driver safety and rewards.

Global Waste Services