Case Study: Elmer Schultz achieves 20% productivity gain and improved customer visibility with Webfleet

Elmer Schultz - Customer Case Study

Elmer Schultz, a third‑generation family-owned commercial cooking equipment service provider founded in 1950, operates 20 CFESA-trained technicians and a 20-person support staff serving roughly 25,000 customers across Philadelphia, Delaware and New Jersey. The company struggled with technician visibility and customer transparency—dispatch relied on manual check-ins and pagers, so they couldn’t provide accurate ETAs or an audit trail. To solve this, Elmer Schultz deployed Webfleet’s TomTom WEBFLEET Telematics solution with in-vehicle TomTom PRO 7250 devices (implemented via Traxxis GPS Solutions).

Webfleet’s system was integrated with Elmer Schultz’s dispatch and accounting software so jobs are pushed to technicians, time‑stamped every 10 seconds, routed with turn‑by‑turn navigation and recorded at completion. The result: driving times fell, allowing roughly one extra job per technician per day, productivity jumped 20% (paying for the solution in months), and the company can now give accurate ETAs and generate daily reports on speeding, idling and maintenance—improving revenue, efficiency and customer relationships.

Elmer Schultz

Kirby Mallon

President