Case Study: Elmer Schultz boosts technician productivity and customer ETAs with Webfleet

Elmer Schultz boosts productivity 20% with Webfleet

Elmer Schultz, a third-generation family-owned business providing service for commercial cooking equipment, faced challenges in tracking its fleet of service technicians. Relying on manual methods like phone calls and pagers, dispatch had no real-time visibility into driver locations, which hampered productivity and made it difficult to provide customers with accurate arrival times. This lack of transparency also made it hard to verify job times for billing. The company turned to vendor Webfleet for a solution.

By implementing the Webfleet fleet management system with PRO Driver Terminals, Elmer Schultz gained real-time tracking and automated job dispatch. This allowed the company to provide accurate ETAs to customers, reduce driving times between jobs, and add an extra service call per technician per day. The Webfleet solution boosted overall productivity by 20%, which paid for the system within months, while also improving customer relationships and providing valuable maintenance reports.

Elmer Schultz