Case Study: Chen Medical achieves a 30% increase in carrying capacity with Webfleet

Chen Medical increases carrying capacity by 30 percent using TomTom to plan routes

Chen Medical, a southern Florida primary care provider with eight offices and more than 300 healthcare staff, operates a 12-vehicle fleet that transports over 300 patients daily. Facing tight schedules, emergency pickups and the need to reduce patient wait times, Chen Medical turned to Webfleet for route planning and in-vehicle navigation to improve on-time performance and operational efficiency.

Webfleet’s route-planning and real-time navigation tools were used to plan routes 48 hours in advance, send optimized routes to each vehicle, and provide traffic-aware guidance that handled last-minute changes. As a result, Chen Medical increased carrying capacity by about 30%—moving from about five-to-six patients per trip to nine-to-eleven patients per trip in 1.5 hours—while reducing time on the road, lowering costs, and improving service reliability.

Chen Medical

Ivan Garneff

Transportation Manager