Case Study: Aux Home Services achieves 33% more jobs per technician (3→4/day) with WEBFLEET

Aux Home Services - Customer Case Study

Aux Home Services, a Birmingham-based residential plumbing, HVAC and electrical company with 55 employees and 39 vehicles, faced limits from a 16‑year‑old software stack and needed real‑time, paperless operations to support growth. To modernize field operations they implemented Fastrax from Ergos and TomTom’s WEBFLEET fleet management solution (Webfleet) to gain live vehicle tracking, routing and digital work order delivery.

By integrating Fastrax with Webfleet, dispatchers see near‑real‑time locations, ETAs and traffic‑optimized routes while orders flow directly to technicians’ tablets. Webfleet’s solution helped Aux increase average calls per technician from 3 to 4 per day, recover up to ~50 billed hours per month per tech by eliminating paperwork, boost sales without new hires, and improve KPIs such as conversion and billed‑hour efficiency.

Aux Home Services

Phil Smitherman

Owner