Case Study: The Arc Eastern Connecticut streamlines microenterprise deliveries with Salesforce Maps by Webfactory Solutions

The Arc Eastern Connecticut streamlines microenterprise deliveries with Webfactory Solutions and scales to track 2 delivery workflows

The Arc Eastern Connecticut, a non-profit organization, faced a challenge in scaling the delivery process for its growing microenterprise bakery program. They contacted Webfactory Solutions to create a more interactive solution. After a review, Webfactory determined that Salesforce Maps with Click-to-Create would be the best product to address their needs.

Webfactory Solutions implemented Salesforce Maps to optimize delivery routes and provide a mobile interface for staff. This allowed drivers to mark orders complete, handle returns, add comments, and clock in and out. The solution was expanded to track recycled bin pickups and capacity. Designed for scalability, the implementation by Webfactory Solutions enables The Arc to easily incorporate more features as their program continues to successfully grow.

The Arc Eastern Connecticut