Case Study: Otsuka Pharmaceutical achieves streamlined expense control and complete data integrity with Webexpenses

Otsuka Pharmaceuticals - Customer Case Study

Otsuka Pharmaceutical, a leading research-based healthcare company operating across APAC and EMEA, was struggling with an outdated expense process that could not scale as new products and sales staff were added. Finance Manager Peter Blott engaged Webexpenses to provide a web-based expense claim solution to reduce administrative burden, tighten controls for a largely field-based sales force, and ensure accurate, consistent data for recharging expenses to co-promotion partners.

Webexpenses implemented its web-based expense management system with an easy accounting interface and credit-card integration (Barclaycard), delivering end-to-end data integrity from card use through approval to ledger posting. The rollout was a complete success: users responded very positively, administrative effort and reconciliation issues were reduced, and Otsuka Pharmaceutical reported that return on investment exceeded their best-case expectation while improving accuracy and efficiency in expense recharging.

Otsuka Pharmaceutical

Peter Blott

Finance Manager