Case Study: Weston Cosmetic Clinic reduces missed appointments and boosts bookings with Textlocal

Weston Cosmetic Clinic - Customer Case Study

Weston Cosmetic Clinic, a Stoke-on-Trent practice of cosmetic doctors, surgeons and nurse practitioners, faced costly missed appointments and turned to Textlocal’s Bulk SMS software (using the Messenger platform) to send simple day-before appointment reminders to patients.

Textlocal implemented a 158-character templated SMS sent the day prior with only date and time changed, and supplemented messages about seasonal events and offers to drive bookings; using Textlocal’s system the clinic reports a dramatic reduction in missed appointments and better client awareness of offers and updates.

Weston Cosmetic Clinic

Elizabeth Taperek

Weston Cosmetic Clinic