Case Study: The Massage Rooms achieves instant, error-free booking confirmations and saves 6 working hours per week with Textlocal

The Massage Rooms improves their booking process using API

The Massage Rooms, a London‑based professional therapeutic massage business, struggled with appointment confirmations sent by email and phone that often went to junk or were missed, generating time‑consuming follow‑up calls and operational inefficiency. To address this, they adopted Textlocal, integrating Textlocal’s API Gateway to streamline booking communications.

By integrating their online system with Textlocal’s API Gateway, The Massage Rooms now send instant SMS confirmations with full booking details and use keywords (CANCEL, LATE) to manage therapist updates via a dedicated Textlocal number. The new approach saved at least six working hours each week, removed manual intervention and associated errors, and delivered information to clients and staff far more quickly.

The Massage Rooms

The Massage Rooms