Case Study: Safe@Last increases helpline contacts and reduces runaway risk with Textlocal's SMS solution

Safe@Last - Customer Case Study

Safe@Last, a charity supporting young people at risk of running away, needed a low‑cost, discreet way for vulnerable young people to access its advice service. They adopted Textlocal’s bulk SMS software to provide a familiar, accessible channel for young people to reach out without drawing attention.

Using Textlocal’s bulk SMS software, Safe@Last can send messages that young people can respond to discreetly and cost‑effectively, allowing advisers to hold text conversations and follow up quickly. The service increased the number of helpline contacts, shifted support toward prevention rather than crisis intervention, and helped reduce the risks associated with running away.

Safe@Last