Case Study: Kyles Collection achieves 100% reduction in missed appointments with Textlocal's Bulk SMS

Kyles Collection - Customer Case Study

Kyles Collection, designers and manufacturers of bespoke jewellery, needed a more reliable way to communicate with clients and reduce missed appointments. They turned to Textlocal and its Bulk SMS software to streamline reminders, cancellations and collection notifications.

Textlocal implemented day‑before reminder texts with a reply service for cancellations, courtesy messages when pieces were ready, and the ability to send mass or bespoke messages via email‑to‑SMS. The result: a 100% decrease in missed appointments, simpler booking management and quicker collections, plus easy‑to‑use, cost‑effective credits from Textlocal.

Kyles Collection