Case Study: ARW Home Streamlines Customer Support with HubSpot and webdew

ARW Home streamlines support in 3 months with Webdew

ARW Home, a home warranty company, was struggling with inefficient customer service operations. They received a high volume of questions and claims across different email addresses, making it difficult to track and respond to requests promptly, which led to delays and potential missed communications. They partnered with Webdew to implement a streamlined system using HubSpot's Service Hub.

Webdew set up a centralized support system featuring a shared inbox and automated ticketing. Every customer message and submitted claim form was automatically converted into a trackable ticket. The vendor also provided email templates, team training, and custom reports. As a result, ARW Home's team experienced less manual work, faster ticket resolution, and improved organization, ensuring no customer request was missed.

ARW Home