Case Study: Surplus Furniture and Mattress Warehouse boosts Magento conversions with WebDesk Solution LLC

Surplus Furniture and Mattress Warehouse boosts conversions 7.82% with Webdesk Solution LLC

Webdesk Solution LLC partnered with Surplus Furniture and Mattress Warehouse, a leading Canadian retailer with nearly 50 locations, which was facing significant challenges with its Magento 2 online platform. The customer struggled with a fragmented user experience, including broken Quickview functionality and ineffective category filters, a checkout that couldn't handle multi-location operations, and critical backend issues with ERP integration and cross-selling capabilities, all of which were eroding revenue and customer trust.

Webdesk Solution implemented a comprehensive digital transformation, which included a full redesign for an intuitive shopping experience, a custom multi-step checkout engine, and secure bi-directional API integrations with DynamicsNAV and Moneris. They also developed custom backend modules for advanced cross-selling and automated inventory control. This solution delivered measurable results for the customer, including a 7.82% higher conversion rate, an 18.21% boost in order volume, and a 15.76% increase in average order value.

Surplus Furniture and Mattress Warehouse