Case Study: Intelcom achieves automated Shopify shipping and tracking with WebDesk Solution

Intelcom cuts merchant onboarding time by 80% with Webdesk Solution LLC

Intelcom, a major Canadian parcel delivery network, faced the challenge of integrating its logistics services directly with Shopify merchants. They needed a scalable public app to automate complex processes like merchant onboarding, real-time shipping eligibility checks, bulk order processing, and detailed tracking. To solve this, they engaged vendor Webdesk Solution LLC to develop a custom Shopify application.

Webdesk Solution LLC architected and built a serverless Shopify public app on AWS Lambda, which automated onboarding and securely managed credentials, implemented real-time postal code validation for shipping eligibility, enabled bulk label generation, and provided a visual infographic tracking interface. The solution delivered significant results for Intelcom, including an 80% reduction in merchant onboarding time, a 60% decrease in shipping errors, 40% faster bulk processing, and 99.99% uptime with sub-300ms latency.

Intelcom