Case Study: Timișoara City Hall streamlines public services with WEBCON

Timișoara City Hall digitizes 99% of procedures with WEBCON

Timișoara City Hall, a major public administration in Romania, faced the challenge of managing a high volume of resident requests through inefficient manual workflows. This led to duplicated work, slow response times, and coordination difficulties. To digitally transform its public services, the city selected the WEBCON low-code platform to create a comprehensive and consistent system for streamlining document workflows.

Implemented with the help of partner ETA2U, the WEBCON solution digitized 99% of the city's procedures. This transformation enhanced operational transparency, eliminated redundant actions, and significantly improved resident support and service efficiency for Timișoara's over 350,000 citizens.

Timișoara City Hall