Case Study: GTX Service achieves faster service process automation with WEBCON

GTX Service handles 100,000 service orders annually with WEBCON

GTX Service, a provider of warranty service and repairs for power tools, faced significant challenges with their ERP system's inability to support dynamic service processes. Every modification was slow, costly, and risky, hindering their ability to respond to market changes. To overcome these limitations, they turned to WEBCON to build a new process layer outside their ERP.

By implementing WEBCON as their operational core, GTX Service gained the agility to modify processes in days instead of months. The solution now handles over 100,000 service orders annually, providing full visibility and automating everything from order intake with AI to logistics and reporting. WEBCON enabled the company to stop its growing ERP debt and successfully expand its operations across eight countries.

GTX Service