Case Study: GTX Service achieves 110x lower CSC request costs with WEBCON AI-enabled workflows

GTX Service cuts CSC request costs 110x with WEBCON

GTX Service, a provider of warranty service and repairs for power tools, faced the challenge of embedding AI models directly into its processes with full oversight, measurability, and security. They partnered with WEBCON to deploy AI in a controlled and secure way that could be audited and measured from day one.

The solution implemented by WEBCON embedded AI agents directly into the existing customer service workflows. This allowed AI to automatically read, classify, and respond to a majority of service requests. The results were a 48x faster response time, a 110x lower cost per request, and 68% of inquiries being handled automatically without consultant intervention. WEBCON provided the foundational process digitization that made this AI deployment successful.

GTX Service