Case Study: Icelandair streamlines merger documentation and compliance with Web Manuals

How Icelandair Soared Through Merger Challenges with Web Manuals

Icelandair, a prominent European airline, faced a significant challenge when tasked with merging its operations and documentation with those of Flugfélag Íslands (Air Iceland). This complex project, which needed to align two distinct sets of manuals and ensure compliance ahead of an IOSA audit, was initially planned to take six months. To achieve this, they turned to the vendor Web Manuals and its document management solutions.

With the support of Web Manuals, Icelandair successfully unified its documentation onto a single platform, standardizing workflows and compliance processes. The project was completed in an impressive eight weeks, half the originally planned time. The solution provided real-time regulatory tracking and an improved review process, which eased audit preparation and received positive feedback from users across the company. Web Manuals was instrumental in helping Icelandair achieve a rapid and successful digital transformation during its merger.

Icelandair

Sharon Kerr

Quality & Improvement Specialist