Case Study: Harley-Davidson streamlines aircraft document management with Web Manuals

Harley Davidson - Customer Case Study

Harley Davidson faced the challenge of manually managing over 600 aircraft documents, a process that consumed significant time on formatting and tracking updates instead of on content, which hindered operational efficiency. The company sought to improve how it generated, tracked, and shared these critical updates with its team.

Web Manuals provided a centralized digital documentation platform to Harley Davidson, transitioning all manuals and enabling efficient review, approval, and publishing. The solution saved the team hours on formatting, allowed for instant distribution of updates, and provided offline access via iPads. As a result, the aviation team could fully focus on content and compliance, with all users successfully onboarded and the system fully operational.

Harley Davidson

Alexia Harmon

Senior Customer Experience Co-ordinator,