Case Study: Frichti reduces customer service calls with Web Geo Services and Google Maps Platform

Frichti uses Google Maps Platform for delivery tracking communications

Frichti, a French meal delivery startup, faced the challenge of maintaining fast delivery speeds and reducing food waste while expanding its customer base. To achieve this, they required a robust solution for real-time delivery tracking and geolocalized data to feed their predictive ordering and logistics algorithms. They partnered with Web Geo Services to utilize the Google Maps Platform.

Web Geo Services implemented the Google Maps Platform, specifically the Maps JavaScript API, to provide customers with a real-time map to track their orders. This solution supplied Frichti with the critical geolocation data needed for its predictive models. As a result, Web Geo Services helped Frichti reduce calls to customer service asking for delivery person locations by 75% and maintain very low waste rates.

FRICHTI

Nicolas Valençot

Squad leader B2C and Guild leader Mobile