Case Study: Covéa improves claims reporting and fraud prevention with Web Geo Services and Google Maps Platform

Covéa improves claims reporting for 11 million policyholders with Web Geo Services

Covéa, a leading European mutual insurance group, faced the challenge of modernizing its claims process for a digital age. The goal was to reduce the time to report accidents and prevent fraud while improving the customer experience. To address this, Covéa partnered with vendor Web Geo Services to leverage the Google Maps Platform.

Web Geo Services integrated solutions like the Maps JavaScript API and Street View API, enabling customers to accurately report accident locations by dropping a pin on a map. This implementation significantly reduced the lead time for claims reporting and helped verify details to prevent fraud. The vendor's solution also aided in building more accurate risk profiles, which led to lower costs for the majority of Covéa's customers.

Covéa