Case Study: Granger Waste Services increases customer support efficiency with Web Ascender

Granger Waste Services saves 200+ hours a week with Web Ascender

Granger Waste Services, a provider of trash and recycling services in Michigan, faced a challenge with its growing customer base overwhelming its customer service team with phone calls. To streamline service requests and reduce call volume, the company partnered with vendor Web Ascender for a solution involving website design, development, and digital marketing.

Web Ascender implemented a multi-faceted solution by building an online knowledge base, integrating a website chat feature, and developing a custom client portal. This approach saved an estimated 200+ hours of customer service time per week and handled over 1,000 service inquiries monthly through the website, significantly increasing customer self-service capabilities and modernizing Granger's online presence.

Granger Waste Services