Case Study: Granger Waste Services streamlines customer service with Web Ascender's custom portal

Granger Waste Services

Granger Waste Services, a Michigan-based waste and recycling hauler, was struggling with an overwhelmed customer service team fielding a high volume of service and support requests by phone. They partnered with Web Ascender to streamline customer service and provide customers with an easier way to manage their accounts without calling.

Web Ascender designed and developed a custom Ruby-on-Rails customer portal integrated with the website. The solution included a knowledge base, a live chat feature, and tools for customers to view invoices, make payments, and order services online. This saved an estimated 200+ hours of customer service time per week, handled over 1,000 monthly service inquiries through the website, and contributed to a 75% increase in website visits.

Granger Waste Services