Case Study: San Francisco Symphony achieves 50% lower profile update costs with Web Active Directory

Using PeopleUpdate, part of PeoplePlatform, for User and Group Management

San Francisco Symphony needed a better way to manage employee profile updates in Active Directory. Their IT team was spending too much time on manual data entry, dealing with frustrating, error-prone administrative tasks that took attention away from more important work. The organization turned to Web Active Directory’s PeopleUpdate solution, part of its PeoplePlatform.

With Web Active Directory, San Francisco Symphony moved profile updates to the receptionist through a web form with dropdowns and validation, improving ease of use and data accuracy. The result was over a 50% reduction in the cost of updating employee profiles and errors reduced to 0%, while freeing IT to focus on higher-priority issues and creating a more enjoyable work environment.

San Francisco Symphony

Aaron Bennett

Chief Information Officer