Case Study: Animal Hospital of Lake Villa achieves 30% boost in efficiency and seamless curbside care with Weave

When COVID-19 Changed Everything, Animal Hospital of Lake Villa Used Weave to Manage Their Practice in a National Crisis

Animal Hospital of Lake Villa, an AAHA-accredited veterinary hospital in Lake Villa, Illinois, faced an overnight operational shift when COVID-19 forced curbside-only service and remote work. They turned to Weave’s communication platform—replacing phones with integrated calling, texting, and text-to-pay—to rapidly adapt and continue delivering award-winning care.

Weave enabled curbside check-ins, real-time photo updates for owners, and seamless text-to-pay, producing measurable outcomes: a 30% increase in office efficiency, 2x customer touchpoints, 0% change in cancellations during COVID-19, and savings versus their previous communications stack. Staff recovered outstanding payments on first use of text-to-pay and maintained a full appointment calendar, demonstrating the tangible impact of Weave.

Animal Hospital of Lake Villa

Maria Pirita

Executive Director